Shipping policy

Shipping

Every Grant Embroidery order is thoughtfully prepared and packaged from our studio in Alabama. Because many of our items are personalized or made to order, please allow time for your order to be created before it ships.

Processing Times

Processing times vary by product and are listed on the individual product page. Processing time refers to the time required to create and prepare your order and does not include shipping transit time.

If your order contains multiple items with different processing times, your order may ship together according to the item with the longest processing time.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery destination.

Available USPS shipping services may include:

  • USPS Ground Advantage
  • USPS Priority Mail
  • USPS Priority Mail Express

Estimated delivery dates are provided by the carrier and begin after your order has been completed and shipped.

Please note that selecting an expedited shipping service reduces the carrier's transit time but does not shorten the production or processing time for your order.

Need Your Order by a Certain Date?

If you are ordering for a wedding, shower, holiday, event, or other time-sensitive occasion, please contact us at hello@grantembroidery.com before placing your order.

We are happy to let you know whether your requested timeline is possible. Rush production is not guaranteed and may not be available during periods of high order volume.

Tracking

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided at checkout.

Please allow time for tracking information to update after your shipping label is created and your package is accepted by the carrier.

Shipping Delays

Once an order has been transferred to the shipping carrier, transit and delivery are outside of our direct control. Carrier delays may occasionally occur due to weather, holidays, service disruptions, or other circumstances.

If you experience an issue with the delivery of your order, please contact us at hello@grantembroidery.com, and we will be happy to help determine the appropriate next steps.

Shipping Address

Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.

Questions?

For questions about shipping, delivery timing, or a time-sensitive order, contact us at hello@grantembroidery.com before ordering.