Refund policy

Return & Refund Policy

Because each Grant Embroidery item is made or personalized specifically for you, all custom and personalized items are final sale and are not eligible for returns or exchanges.

Please review all personalization details carefully before placing your order, including names, initials, monograms, dates, thread colors, fonts, sizes, and other selections. We are not responsible for errors in information provided by the customer at checkout.

Changes & Cancellations

If you need to make a change to your order or request a cancellation, please contact us as soon as possible at hello@grantembroidery.com.

Because orders may enter production shortly after they are placed, changes and cancellations cannot be guaranteed once production has begun.

Damaged, Defective, or Incorrect Orders

We want you to receive exactly what you ordered. If your item arrives damaged, defective, or we made an error in the personalization or fulfillment of your order, please contact us at hello@grantembroidery.com as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photographs showing the item and the problem. Once reviewed, we will work with you to determine the appropriate resolution, which may include a replacement or refund.

Variations in Personalized Products

Because our products are individually embroidered and finished, slight variations in placement, thread appearance, fabric, sizing, or other handmade details may occur. Colors may also appear differently depending on your screen or device. These normal variations are not considered defects.

Returns

Please do not send an item back without contacting us first. Unauthorized returns will not be accepted.

If a return is authorized due to an error or defect, we will provide instructions for returning the item when necessary.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued vary by financial institution.

Questions

If you have questions about your order or this policy, please contact us at hello@grantembroidery.com before placing your order. We are happy to help clarify personalization details or product information.